DCM Services for auto lenders
DCM Services is the leader in estate recoveries for auto lenders, securing more than $10 million in total recoveries in partnership with 8 of the top 10 auto lenders across the nation. Our 25+ years of experience and knowledge in the estates industry benefits auto lenders by helping to create and simplify processes that utilize best practices, enhance performance and compliance, and increase your bottom line. Our unique blend of estate recovery solutions can be customized to fit each lender so that each step of the process is maximized.
By partnering with DCM Services, we ensure:
Timely identification of dates of death (DOD) and probated estates.
A transparent and streamlined end-to-end estate process.
Inventory management by a dynamic team of estate resolution specialists.
Best practices for auto lenders
Secured and active inventory
Often times, auto lenders wait until a paying driver goes delinquent, or there becomes a deficiency balance to begin searching for a date of death or probated estate. While this may seem like the easiest way to handle this particular inventory, if the loan eventually goes delinquent there is a good chance it might be too late for your organization to file a probated estate claim in the required timeframe. Mitigate your chances of missing an opportunity to file a probated estate claim with VERIF-id™ and Probate Finder OnDemand®.
VERIF-id™ provides continuous scrubbing for accurate deceased identification and verification using access to our proprietary, multi-sourced date of death database.
Probate Finder OnDemand® continuously scrubs accounts proactively for open, fileable probated estate records. Learn more about Probate Finder OnDemand →
Delinquent or unsecured deficiency inventory
Once an account charges off or becomes a deficiency balance, Signature Service™ can be utilized to ensure a survivor-sensitive and compliant recovery process.
Deploying an end-to-end estate strategy
By partnering with DCM Services to create a proactive approach and customize your estate recovery process, the following benefits are achieved:
A seamless, transparent survivor experience. When a probated estate is opened and a probated estate claim is filed, it not only secures your interest in the estate, it also ensures that the estate representatives are made aware of the outstanding loan.
An increase to your bottom line. Depending on placement strategy, probated estates liquidate, on average, 7 times higher than non-probated estate inventory.
Fraud prevention. If a borrower has passed away and someone is continuing to drive the vehicle, your organization should know as soon as possible to prevent unauthorized use down the road, after any chance of recovering the balance from the estate has passed.
Curious to see the results? View a case study with DCMS' Probate Finder OnDemand solution and our auto client.
What our auto clients say
“DCM Services has been a wonderful partnership from the beginning. I feel confident in their approach with my valued customer’s family members.
They are compliant, responsive and proactive!”
The challenging road to recoveries
Discover how automotive organizations like yours have implemented technology-driven solutions to create new revenue streams which protect brand and community relationships. Download our estate recovery solutions for auto lenders overview to learn more.
Drive higher performance at every stage in the auto recoveries process
From creating a custom estate placement strategy with our team, to optimizing your estate recovery workflow, our industry-leading estate recovery solutions ensure maximum return on investment.
VERIF-id™
Deceased identification and verification scrub with access to our proprietary, multi-sourced database providing accurate DOD information.
Probate Finder OnDemand®
Automated insource recovery solution in the form of a web-based desktop application, backed by the nation's largest probate database.
Signature Service™
Full-service outsource recovery solution for an entire deceased portfolio, streamlined to enhance survivor experience.
Get in touch with a DCMS auto estate recoveries specialist
Discuss and create a customized process flow for your organization.
“DCM Services has been a wonderful partnership from the beginning. I feel confident in their approach with my valued customer’s family members. They are compliant, responsive and proactive!” - Top 5 Auto Lender