DCM Services Launches Major Upgrade to Probate Finder OnDemand® with New Functionality

MINNEAPOLIS – DCM Services, LLC (“DCMS”) and its sister company, Forte, LLC, the industry leaders in data and contact management solutions for the estate and specialty receivables recovery market, celebrate the launch of a major upgrade to the Probate Finder OnDemand application.

Probate Finder OnDemand provides client access to Forte’s patented Probate Finder® technology and automates robust and time-consuming probate location, matching, and claim presentation processes. All of this happens within a secure interface, simplifying the user experience and automating an otherwise manual process. Launched in 2010, its Software-as-a-Service (SaaS) model has grown to serve over 200 organizations spanning several end-markets including financial services, auto, retail, credit unions, government, and healthcare.

DCMS CEO Tim Bauer, reflected on the utility of the product, “Probate Finder OnDemand is the only SaaS tool of its kind providing our clients with a simple and efficient way to identify probated estates. It then goes further to allow our clients a seamless opportunity to file a claim on the probated estate. This new redesign provides more tools for our clients and makes it easier to use.”

Since its inception, the application has been continuously developed based on direct client feedback and user needs. The upgraded user experience offers impactful new features such as a notification system, insightful dashboard reporting tools, and an educational resource center. These features put relevant and actionable information in focus for Probate Finder OnDemand’s valued clients.

The newly enhanced Home dashboard puts your team in control with the perfect balance of insight and action.

Chief Technology Officer and creator of Probate Finder OnDemand, Dereck Eastman was ecstatic, “This new version of our application highlights DCMS’ perpetual focus on improving the products and services we deliver to our customers. The new design brings a fresh look and feel to the application while maintaining the core workflow of the product which continues to make it the easiest way for creditors to locate probated estates and present claims across the country.”

Sr. Product Manager and project owner Sara Brown said, “We pride ourselves in the innovative vision of Probate Finder OnDemand, and this new upgrade is the next step in the product evolution. The revamped dashboard empowers our customers with critical information and educational resources to help drive their success.”

Learn more about how Probate Finder OnDemand revolutionizes the probate recoveries process here →

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This press release was also featured on insideARM, AccountsRecovery.net, and Probatefinder.com.

About DCM Services
Minneapolis-based DCM Services is the industry leader in estate and specialty account resolution services, maximizing the value of client portfolios across financial services, healthcare, auto, retail, telecom, credit union, government and utilities industries through innovation and performance. Its recovery solutions offer a full range of services from proprietary web-based solutions to full outsourcing, maintaining an unmatched spectrum of innovative solutions that increase recoveries, protect brand value, and enhance survivor relationships – with respect and sensitivity. For more information on all DCM Services’ offerings, please visit www.dcmservices.com.

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DCM Services names Tiffany Jansen Senior Vice President, Business Development.

Minneapolis, MN — October 6th, 2020 — DCM Services, LLC (DCMS) the industry leader in estate and specialty account recovery solutions, announced the promotion of Tiffany Jansen to Senior Vice President, Business Development. 

Jansen, who most recently served as Vice President of Executive Account Management, will now also oversee sales and marketing strategies for DCMS.

“Tiffany has been an invaluable member of the DCMS team over the last 17 years, said Tim Bauer, DCMS Chief Executive Officer. “Her involvement in our ongoing growth and company initiatives has contributed to our overall success. We are excited to continue our growth into additional markets under Tiffany’s leadership.”

Jansen joined the organization in 2003 and has held various roles within both Operations and Business Development. She holds a Bachelor of Arts degree from the University of Minnesota Twin Cities.

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About DCM Services

Minneapolis-based DCM Services, is the industry leader in estate and specialty account resolution services, maximizing the value of client portfolios across financial services, healthcare, retail, utility, and telecom industries through innovation and performance. Its recovery solutions offer a full range of services from proprietary web-based solutions to full outsourcing, maintaining an unmatched spectrum of innovative solutions that increase recoveries, protect brand value, and enhance survivor relationships – with respect and sensitivity. For more information on all DCM Services’ offerings, visit www.dcmservices.com. 

DCM Services: Supporting our Community and Promoting Positive Change

Throughout 2020, we have all faced many new challenges and obstacles. Aside from navigating the COVID-19 Pandemic, our nation and communities have been greatly impacted by important movements supporting justice and equality. At DCM Services (DCMS), we want to do our part to help make positive change, not only for our employees and clients, but for our communities.

The DCMS Charitable Giving Committee is a devoted cross-functional group that works to organize community service events and donation campaigns that support local and national charitable organizations.

Recently, this committee took time to listen to our employees and understand how to best support surrounding communities through charitable donations. To determine the charities, all employees were included in a survey to nominate, and then vote for, non-profit charities in the Minneapolis metropolitan area.

The 10 charities with the most votes were each given a $1,000 donation and included:

• We Love Lake Street

• Avenues for Youth

• Rebuild Business in Camden

• Union Gospel Mission Twin Cities

• Black Visions Collective

• MN Black Chamber of Commerce

• Headwaters Foundation for Justice/ Black Lives Matter

• MIGIZI

• Powderhorn Park Neighborhood Assoc.

• The Salvation Army

In addition, DCMS also doubled the eligible paid hours for volunteer work annually from 8 to 16 hours per employee. Many of our employees have chosen to use this time recently to help rebuild and support current community needs.

At DCMS, we recognize that change starts from within. One of DCMS’ 2020 initiatives is a renewed focus on diversity and inclusion. We are partnering with the YWCA as part of this initiative. The YWCA offers a program that works with businesses to:

• Assess their understanding of diversity and inclusion

• Measure gaps in knowledge and culture

• Provide training

It has been heartwarming and inspiring to see the outpouring of support from our employees. We are absolutely honored to be able to give back, help our community, and better our company. We are hopeful and inspired and will continue to not only support, but to act as we move ahead in these times.